Do you have questions (FAQ's)

All orders from the Beyond Gravity shop can only be paid for by credit card (Visa, Mastercard) and Twint.

To place an order for private use you please login through SSO (Button «Single sign-on login»). Please choose then « Private order » to continue.

To place an order for business use you please login through SSO (Button «Single sign-on login»). Please choose then « Business order » to continue. In the further ordering process, please enter the cost centre in the designated field.

No, there is no minimum order value. For ecological and economic reasons, we ask you to reduce small orders with low order amounts to a minimum if possible or to combine them with other orders.

The shipment is done with Swiss Post and the costs for standard delivery are CHF 9.50 per package (excl. VAT). For very large and/or heavy shipments the delivery will be more expensive. The actual shipment costs are visible in the order process.

Foreign shipments are sent with FedEx. Shipments up to 67 kg are possible, for larger shipments please contact us. The calculated shipping costs can be seen directly in the order process. The delivery time is approx. 7-14 working days.

Please note that any customs duties or VAT on import are NOT included in the price and must be paid by the recipient. (=DAP delivery)

For orders to Switzerland, the standard delivery from the main warehouse usually takes about 2 working days.
For orders to abroad, the delivery time is normally 7-14 working days.

The ordered items are delivered directly by the logistics partner. It is therefore not possible to collect the goods.

You can have your order sent to a different delivery address. In order to do so, please create a new address during the checkout process.

Returns are generally not accepted, but if an item is delivered to you in an unsatisfactory condition or you wish to exchange an item for a different size, you may return the item to us within 14 days, and we will either offer you a full refund or supply a replacement.

Returns must be made within 14 days in the original undamaged packaging. Refunds will only be given for products in undamaged, unused condition.

In case you wish to return an item, please contact first our customer support via email and consequently send the item to the address below and include a note stating your name, order number, reason for return and action requested. Please note the instructions and conditions in the GTC for returning an item.

Markus Flühmann AG
Beyond Gravity Shop
Industrie Nord 9
5634 Merenschwand
Switzerland

Please note that the return shipping costs are free of charge only in case of a defect.